OEM
Supplier diffused negative campaign of a competitor and won contract, worth
$millions over the contract life.
As a $350 mm+
manufacturer with seven domestic plants, the client is an important supplier to
a first tier vendor of Navistar over the road equipment. Navistar's exploration
of a more efficient manufacturing process was opening the door to the
opportunity for the client to become the direct provider of finished
components.
The
existing first tier vendor undertook a careful campaign of discrediting the
client's capabilities and performance. Navistar was prepared to pull the
opportunity from the client.
Overcoming
this challenge involved working directly with the complex relationships among
the client’s facility, Navistar managers and the existing first tier vendor.
By
introducing methodologies and establishing processes that helped define the
true issue areas and bring the focus to what was really important to Navistar,
the negative campaign was defused and an important contribution made to the
client's winning the direct source role.